- Description
- Return and Shipping Policy
| Weight Capacity: | 375 lbs |
| Weight: | 142 lbs |
| User Height: | 5' 4" to 6' 0" |
| Chair Sizes: | Medium |
| Seat Width: | 21" |
| Seat Depth: | 21" |
| Seat to Floor Height: | 19" |
| Top of Back to Seat: | 26.5" |
| Overall Width: | 33" |
| Overall Height: | 41" |
| Back Style: | Button |
| Distance from Wall Needed: | 14" |
| Fully Padded Chaise: | Yes |
If you want exceptional comfort and a chair that you can snuggle into, the Viva Metro is the one for you. The Metro has a curved seat design that wraps you into the chair. At the same time, the overstuffed backrest ensures maximum comfort. This is a chair you'll want to spend hours in, and the many configurations allow you to snooze, read, watch TV, or simply kick back and relax in luxury.
The Viva Metro also has a motorized headrest, which eliminates neck strain and suffering from reading or watching TV in a chair without proper neck support. This chair even features a power lumbar control, allowing you to modify the support in the lower back. The split seam back produces two backrest cushions that provide extra support for a genuinely lovely chair. Furthermore, the leg rest extension offers ample support from the knees to the toes.
This chair's limitless lay-flat feature is ideal for sleeping; utilize the other positions for reading the paper, watching TV, or socializing. When you're ready to get back up, this chair will gently raise you to your feet. The USB hand control is simple to operate, and the lithium backup battery guarantees that you may continue to use the chair even if you lose power.
The chair's endless lay-flat function is great for sleeping; use the other positions to read the paper, watch TV, or socialise. When you're ready to get back up, this chair will gently lift you to your feet. The USB hand control is simple to use, and the lithium backup battery ensures that you may continue to use the chair even if the power fails.
Product Highlights
- Power Headrest
- Power Lumbar
- USB Hand Control
- Lithium Back Up Battery
- Infinite Lay-Flat
Return Policy for SeniorCareHouse
At SeniorCareHouse, we prioritize your satisfaction, and we understand that sometimes a return is necessary. Our 30-day return policy ensures that you can shop with confidence. Please review the following guidelines to facilitate a smooth return process:
Return Eligibility Criteria:
- The product must be in its original packaging, unused, and clean.
- Return shipping costs are the responsibility of the customer.
- Submit a Return Request within 30 days of placing the order.
- Retain all packaging for 30 days; returns require items to be shipped back in their original box.
- An approved Return Merchandise Authorization (RMA) is mandatory for acceptance.
Important Points:
- Return Requests must be submitted through our returns center within 30 days of delivery.
- No returns accepted after 30 days; items sent beyond this period will be refused.
- Returned items must be in new condition, in original boxes, unused, undamaged, and include all paperwork, parts, and accessories.
- Damaged packages will be refused and returned to the sender.
- Standard shipping, expedited shipping, handling costs, and additional charges are non-refundable.
Return Shipping:
- Customers bear the responsibility for return shipping costs.
- Request a quote for a pre-paid label to minimize return postage expenses.
- The cost of shipping/postage will be deducted from the overall refund.
- Restocking fees (see below) apply, and Return Postage provided by [Store Name] will be deducted from the refund.
Restocking Fees: Restocking fees of 10% - 20% (see below) apply to most items returned.
Please note that returns should not be sent to our corporate address.
Thank you for choosing SeniorCareHouse. We strive to make your shopping experience enjoyable, and our dedicated team is here to assist you throughout the return process.
For more info: return@seniorcarehouse.com
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Open Box Products - Non-Returnable Policy
Discover exclusive deals with our Open Box Specials at SeniorCareHouse. These products, despite being new, may have slight imperfections or were ordered incorrectly. Kindly review the following policy for Open Box items:
Non-Returnable Open Box Specials:
- Open Box Specials are considered final sale and are non-returnable.
- This policy includes products without any in-home service.
- Please inform us of any issues within 5 days of receiving the product for items purchased from the Open Box Deals collection.
At SeniorCareHouse, we value transparency and want you to be fully satisfied with your purchase. If you have any questions or concerns regarding Open Box Specials, our dedicated customer support team is ready to assist you. Thank you for choosing SeniorCareHouse, where exclusive deals meet unbeatable quality.
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Shipping and Processing Information for SeniorCareHouse
Processing Time:
- Orders are processed within 1 to 2 business days (excluding weekends).
- Many orders are processed on the same day if purchased before 1 PM PST.
Delivery Time:
- Standard Delivery Times: 2-6 Business days
- Expedited Delivery Times: 2-3 Business days
- Freight Delivery Times: 3-10 Business days (delivery scheduling is required)
Shipping Method:
- Small and Light: First Class or Priority Mail
- Medium to Large (under 100 lbs): Ground Shipping (UPS, FEDEX, Ontrac, USPS, GSO, Other)
- 100 lbs or more: Freight Carrier (Carrier may vary)
Additional Shipping Information:
- Shipping methods are subject to change based on the carrier we choose. Unfortunately, we do not have control over carrier delays.
- Business days exclude weekends, and there is no weekend delivery for any shipping method.
- Some items cannot be shipped using Second Day or Next Day due to size, weight, hazardous materials, and delivery address. These items will only have Standard Ground or Ship to Store available.
- Please note that orders may arrive in multiple packages with multiple tracking numbers if more than one item is ordered.
At SeniorCareHouse, we are committed to providing efficient processing and reliable shipping to enhance your shopping experience. If you have any questions or concerns, our customer support team is ready to assist you. Thank you for choosing SeniorCareHouse for your needs.